Call Centre Software
DeskMate is the Windows application for IG Business Solutions’ CT I Client. It is the newest addition to the range of reporting, monitoring, recording, and CT I software solutions which were created, designed, and manufactured by CommSoft RMS. DeskMate enables users to perform computer telephony integration functions with audio and video call navigation and messaging without a ‘real’ telephone.
With DeskMate, you have an opportunity to gain a wealth of information about your business operations. It helps you do analytics from identifying call types to tracing the origin and duration of calls. It is designed to track call traffic, improve data management, and provide notifications throughout a corporate network.
Deskmate is designed to give you a more efficient workforce that results in better work productivity, lower telecommunication costs, and improved customer satisfaction through quality customer support.
- Today Page graphical dashboard provides vital at-a-glance telephone and business performance data
- List View, Wallboard & Supervisor screens show and manage site, group and agent performance
- Display agent & group wallboard data on
client PCs and LCD screens
- Report on site, group, agent, SLA and full telephone system
- Avaya IP Office