CALL CENTRES

Virtually every business has some form of call centre functionality even if voice contact is not you primary communication channel.

HEALTHCARE

All healthcare providers need to maintain records to reduce liability ensuring regulatory compliance imposed by government bodies and adhere to regulations.

FINANCE SECTOR

Banks and financial institutions need call recording not just to ensure their risk and liability exposure is limited, but also for regulatory compliance.

IP-PBX

Intagate’s series of IP PBX appliances are designed to bring enterprise-grade unified communications and security protection to all levels of businesses at an unprecedented price point without any licensing fees, costs-per-feature, or recurring fees. It enables enterprises to unify multiple communication technologies, such as comprehensive voice, fax, calling, conferencing, video/audio surveillance, data tools, security surveillance, mobility, and facility access management into one commonly commonly managed or accessible network.

key features

  • 100 Concurrent Calls, Dual Power Supply, 1,000+ Users
  • IVR/Voice Mail/Fax/Conference/Recording/CDR/NAT Transverse
  • High Level of Integrated Security Like SBC(SRTP, TLS & HITPS)
  • Seamless Interoperability With PSTN: El/T1/FXO/FXS/Wireless

IG 500

The IG500 is an IP PBX appliance designed to bring enterprise-grade unified communications and security protection to all levels of businesses at an unprecedented price point without any licensing fees, costs-per-feature, or recurring fees. The IG500 enables enterprises to unify multiple communication technologies, such as comprehensive voice, fax, calling, conferencing, video/audio surveillance, data tools, security surveillance, mobility, and facility access management into one commonly managed or accessible network.

IG 200-15

With an advanced hardware platform and software functionalities, the IG200 can support up to 500 registered users and offers effortless setup and deployment via the web-browser user interface. Besides auto-discovery of diverse endpoints and auto-provisioning, the IG200 series offers a set of comprehensive features, including customizable call-routing, multi-level IVRs, call queues, auto-attendant, call detail records (CDR), multi-site peering, voicemail/fax forwarding to email, and more.

key features

  • 15 concurrent calls, 60 registered users, 15-attendee conference
  • Integrated 4 PSTN Trunk FXO Ports Plus 2 FXS Ports
  • Comprehensive features for unified communications
  • High level of security protection(SRTP, TLS & HTTPS)

Features and Capabilities

Hi-Interoperability with Network

Support the super NAT network adaptability. In the system deployment, the remote SIP extension registered to IP-PBX need not any NAT traversal setting.

Excellent Compatibility

Without NAT traversal setting, this IP-PBX could be compliant with other mainstream SIP endpoints or components with changeable IP addresses, which effectively reduces complexity of configuration.

Intelligent Resource Allocation

Optimize system resource utilization and system efficiency via stochastic algorithm, effectively minimizing hitting over processor resource and improving reliability in any scenarios.

High User-Friendliness

leverage autoclip intelligent inbound routing mechanism. With call records server(CDR), this IP-PBX can intelligently match inbound call number with historic called one in autoclip. Moveable extension, call forwarding, DND, Multi-language auto-attendant, LDAP and XML phonebooks, flexible dial plan

Flexible Surveillance

Adapt flexible multiple-layer monitoring modes to protect privacy at maximum level and ensure high-level of security and reliability in most conditions.

High Security

Highest level of security protection using SRTP, TLS and HTTPS encryption; Hi-speed network ports with Integrated NAT router and built-in firewall, support PIN code setting to customize dynamic firewall.

Business Applications

Our range of software products has been specifically designed to work with business telephone systems.

By providing a fully modular comprehensive range of scalable solutions explicitly targeting real-world business requirements in small, medium and large businesses, Office Solutions applications provide both effective and affordable solutions for all areas of; call management, call centre, call recording, CTI, hotels and Hospitality.

Office pro

Office Pro provides real-time monitoring, reporting and management, with powerful tools to track and control telephone usage and staff performance in any organization.

Office xpress

Office Xpress is effective, easy to use call management software for telephone systems, providing vital telephone usage, call accounting and business performance data. Helping you run your business more efficiently, increasing productivity and saving you money.

Office voice compact

Office Voice Compact is a professional client server software application specifically designed for small and medium sized businesses that need to record calls for regulatory compliance, to improve operational performance, to protect your business and employees and aid dispute resolution.

Office voice ultimate

Call recording used to be the preserve of larger enterprises, but today businesses of all sizes recognise the value of investing in call recording technology to improve customer service, train their staff, resolve commercial disputes and in many cases adhere to compliance and regulatory standards. Office Voice call recorders offer remarkable value for money and are highly featured but still easy to use.

Office online

Office Online is the latest addition to the Office Solutions for Business range of reporting, monitoring, recording and CTI software applications. Office Solutions are manufactured, produced and supported by CommSoft RMS.

office deskmate

DeskMate is one of the latest addition to the IG Business Solution’s range of reporting, monitoring, recording, and CTI software applications. Created, designed, and manufactured by CommSoft RMS. It is the mobile application for IG Business Solution’s CT’ Client which showcases portability and enables users to perform CT ‘-related functions. It provides a unified and automated method of handling customer interaction

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