• 100 Concurrent Calls, Dual Power Supply, 1,000+ Users
  • IVR/Voice Mail/Fax/Conference/Recording/CDR/NAT Transverse
  • High Level of Integrated Security Like SBC(SRTP, TLS & HTTPS)
  • Seamless Interoperability With PSTN: E1/T1/FXO/FXS/Wireless

The IG500 is an IP PBX appliance designed to bring enterprise-grade unified communications and security protection to all levels of businesses at an unprecedented price point without any licensing fees, costs-per-feature, or recurring fees. The IG500 enables enterprises to unify multiple communication technologies, such as comprehensive voice, fax, calling, conferencing, video/audio surveillance, data tools, security surveillance, mobility, and facility access management into one commonly managed or accessible network.

With an advanced hardware platform, dual power supply and software functionalities, the IG500 can support up to 500 registered users and offer effortless setup and deployment via the web-browser user interface. Besides auto-discovery of diverse endpoints and auto-provisioning, the IG500 series offers a set of comprehensive features, including customizable call-routing, multi-level IVRs, call queues, auto-attendant, call detail records (CDR), multi-site peering, voicemail/fax forwarding to email and more.

Key Features

  • Supports up to 500 users, 80 SIP trunk accounts, up to 80 concurrent calls, 50 conference attendees
  • Integrated 2 PSTN trunk FXO ports, 2 analog telephone FXS ports with lifeline capability
  • Supports up to a limitless-level IVR (Interactive Voice Response)
  • Built-in call recording server; recordings accessed via web user interface
  • Supports call queue for efficient call volume management
  • Built-in Call Detail Records (CDR) for tracking phone usage by line, date, etc.
  • Supports voicemail and fax forwarding to email
  • Integrated LDAP and XML phonebooks, flexible dial plan
  • Zero configuration provisioning of Mainstream SIP endpoints
  • Highest level of security protection using SRTP, TLS and HTTPS encryption
  • Multi-language auto-attendant to efficiently handle incoming calls
  • 1.5GHz ARM Quad-core processor, 1GB DDR RAM, 8GB EMMC Flash

Unique Selling Points

  • Hi-Interoperability with Network
  • IG500 has the super NAT network adaptability. In the system deployment, the remote SIP extension registered to the IG500 need not any NAT traversal setting.

  • Excellent Compatibility
  • Without NAT traversal setting, IG500 could be compliant with other mainstream SIP endpoints or components with changeable IP addresses, which effectively reduces complexity of configuration.

  • Intelligent Resource Allocation
  • IG500 optimizes system resource utilization and system efficiency via stochastic algorithm, effectively minimizing hitting over processor resource and improving reliability in any scenarios.

  • High User-Friendliness
  • IG500 leverages autoclip intelligent inbound routing mechanism. With call records, IG500 can intelligently match inbound call number with historic called one in autoclip. Moveable extension, call forwarding, DND, etc are available.

  • Multiple High-Security Modes
  • Multiple security mechanisms in IG500 are available, including password, ACL, data filtering, etc. Besides, outbound routing, DISA, conference, voice mail and other applications support PIN code setting to customize dynamic firewall.

  • Flexible Surveillance
  • IG500 adapts flexible multiple-layer monitoring modes to protect privacy at maximum level and ensure high-level of security and reliability in most conditions.

Technical Specifications

Analog Telephone FXS Ports            2 ports (both with lifeline capability in case of power outage)
PSTN Line FXO Ports                       2 ports (UC500)
Network Interfaces                            Dual (UC500) 10/100 RJ45 ports
NAT Router                                       Yes (UC500)
Peripheral Ports                                USB, TF
LED Indicators                                  Power/Ready, Network, PSTN Line, USB, TF
Reset Switch                                     Yes

Voice/Video Capabilities
Voice-over-Packet Capabilities          LEC with NLP Packetized Voice Protocol Unit, 32~128ms-tail-length carrier grade Line                                                                                 Echo Cancellation, Dynamic Jitter Buffer
Voice and Fax Codecs                       G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, GSM, AAL2-G.726-32; T.38
Video Codecs                                    H.264, H.263, H263+
QoS                                                   Multiple Layers

Signaling & Control
DTMF Methods                                          In Audio, RFC2833, and SIP INFO
Provisioning Protocol & Plug-and-Play      TFTP/HTTP/HTTPS, auto-discovery & auto-provisioning of various IP endpoints with no configuration
Network Protocols                                      TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, SIP(RFC3261), STUN, SRTP, TLS, LADP
Disconnect Methods                                  Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone

Media Encryption                       SRTP, TLS, HTTPS, TELNET with Fail2ban, Whitelist, Blacklist, alerts   and more to protect against attacks

Dual Power Supply                     Output: 12VDC, 2A; Input: 100 ~ 240VAC, 50 ~ 60Hz
Dimensions                                 UC200: 186mm L x 108mm W x 30mm H
Weight                                        UC200: Unit weight 0.83kg, Package weight 1.1kg
Environmental                             Operating: 32 ~ 113ºF / 0 ~ 45ºC, 8 ~ 90% (non-condensing); Storage: -4 ~ 185ºF / -20 ~ 85ºC
Mounting                                    Desktop

Additional Features
Multi-Language Support            English/Chinese/Traditional Chinese for Web UI; Customizable IVR/voice prompts for English, Chinese, British English;
Customizable language pack to support any other languages
Caller ID                                      Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF
Polarity Reversal/Wink               Yes, with enable/disable option upon call establishment and termination
Call Center                                  Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/ busy level, in-queue announcement
Customizable Auto Attendant    Unlimited layers of IVR (Interactive Voice Response)
Maximum Call Capacity              Up to 50 even in SRTP encrypted
Conference Bridges                    Up to 25 simultaneous PSTN or IP participants
Call Features                               Call park, call forward, call transfer, DND, ring/hunt group, paging/intercom etc.

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