Office Communication Solutions

Communication Management For Every Business
Large or Small
A Solution That Fits Every Budget

INTAGate seamlessly integrates with the full range of Office communications and management products. All of the products are available as part of the IG range of Interfaces developed by CommSoft RMS are now designed to work with INTAGate, providing a powerful and flexible range of solutions explicitly targeting real-world requirements in small, medium and large businesses. Office Solutions applications provide effective yet affordable solutions for all areas of call management, call and contact centres, call recording, CTI, hotels and hospitality. Our Technical Team members and developers have worked for prominent PBX manufacturers to ensure closely integrated products, solutions and support services when used outside of the INTAGate range of interfaces. Implementing Office Solutions products enables any business to improve efficiency, monitor performance, manage costs, adapt to demand and changes whilst keeping ahead of their competitors.

INTAGate now supplies all of the features in the Office range of solutions as part of their communications solution. User now have the ability to have Call Accounting, Voice Recording, Wallboard’s, Agent screens as an integral part of their system… features that were once only available in the domain of the large customer is now sensitively priced for the smaller end user from 5 extensions and up.. Click on the link today to see just what amazing features you can achieve with your communications…

Office Web CTI

  • Advanced Phone Controls & Intelligent Call Routing.
  • Caller Authentication & Automated screen pop-up.
  • Data Recording & Automated Dialing.
  • Call Monitoring and Recording & Call Notes.
  • Clock-in/Clock-out & Break Modes.
  • Dial Pad & Call Ribbon.
  • Campaign Function.

Office Pro

  • Live call queue and call management information.
  • Unlimited agents, groups, supervisors/managers and wallboard’s.
  • Individually customizable wallboard displays.
  • List and supervisor view of agent and group status.
  • Login agents from the application.
  • Advanced contact centre SLA reports.
  • Detailed group and DID/DDI reporting.
  • Reports on calls through auto attendant queues.
  • Easily configurable alarms including threshold levels and toll fraud.

Office Ultimate Call Recorder

  • Customize QC tests for evaluating agent calls.
  • Live screen capture for agent screen recording.
  • Secure 128 bit encrypted recordings.
  • Manual or automatic pause/resume recording.
  • Full audit trails for each recording.
  • Scheduled onsite or offsite archiving
  • UK and US based development, integration and support.

Office Wallboard

  • Improve Call Handling Times.
  • Increase Efficiency.
  • Live Campaign Tracking.
  • Measure Staff Performance and culture in your call or contact centre.
  • Engage and motivate to stay focused on targets set by managers.
  • Live Campaign Tracking and Increase Customer Satisfaction.

Office FrontDesk

  • Graphical reservation planner.
  • Daybook with occupancy and room charts.
  • Frequently used functions shown as a graphical flow.
  • Microsoft Outlook appearance – familiar and easy to use.
  • Easy scheduling, cancelling and reporting of wake up alarms.
  • Automatic barring and unbarring of phone on check in/out.
  • Configurable invoices that can be printed or emailed.
  • Bulk billing for long term or serviced office.

Office Supervisor

  • Maximize the utilization of staff and phone system.
  • Agent Management.
  • Measure Agent and Site Performance.
  • Monitor System Efficiency.
  • Target Reporting.