INTAGate now seamlessly integrates with the full range of Office communications and management products. All of the products are available as part of the IG range of Interfaces. INTAGate provides the most feature rich solutions at UNBEATABLE prices. Communications are no longer a large economic hurdle… The ‘all in one’ bundles provide all of the features that the other providers charge as “add-ons”. With INTAGate, it is the one price and you get all of the Unified Communication bundles (See a List of features) in that price. No nasty add on license fees, no third party add on providers…
Deal with the manufacturers and find out what Sales and Service SHOULD be like.
INTAGate supplies and supports world class solutions. From basic solutions to complete communications configurations, INTAGate has the answer. All of our products from hardware to software com with our 24/7 reliability and support guarantees.
INTAGate products integrate with most known brand products in the communications arena including Synway, yealink, Snom, Mitel, Broadsoft, Salesforce , Dynamics, most popular CRMs and other ERP systems. Integration is an expectation, not just a hope.
INTAGate provides communication solutions that encompass all aspects. From basic PBX and switching to Call Accounting, Call center, CTI/SIP and all aspects of the Unified Communications arena. From the simplest design to the most complex requirement, INTAGate is the solution.
Products Features- Unified Communications IP PBX -
With an advanced hardware platform, dual power supply and software functionalities, the IG500 can support up the registered users and offer effortless setup and deployment via the web-browser user interface. features, including customizable call-routing, multi-level IVRs, call queues, auto-attendant, call detail records (CDR), multi-site peering, voicemail/fax forwarding to email and more.
A hybrid IP-PBX appliance. The system can manage 6 different card configurations with a mix of ISDN, Analog, GSM and PC server cards. It supports 100 Concurrent Calls, 1,000+ Users, Enterprise-grade, IVR/Voice Mail/Fax/Conference/Recording/CDR/NAT Transverse, a High Level of Integrated Security such as SBC (SRTP, TLS & HTTPS) with a seamless Interoperability with PSTN: E1/T1/FXO/FXS/Wireless.
UC Communication Solutions
INTAGate Solutions takes the principle of stamping calls with account codes, much like attorneys do when they want to bill clients for calls made and received, and swaps or associates individual client codes for call outcomes. These outcomes can then be recorded using flexible function keys on a staff members phone or by installing a small application on their PC/workstation allowing them to search for an outcome and stamp the call.
Call outcomes can be reported on in both summary and detailed format, whilst wallboards (flat screen displays) can display live outcome counts for each extension user.
INTAGate Office reporting provides agent reports in order to manage team members and activities. This allows activity and call reporting on staff members who either use the same phone every day or login to different phones with an agent ID. Reports can be generated at any time or be set to run automatically and be sent to a file location or an email box.
…Each report shows what time each person logged in and logged out for the day, how many calls they answered, how quickly they answered calls, their average inbound call length…
…how many calls they made, their average outbound call length, how many calls they transferred to others, their total inbound and outbound talk time for the day…
…and importantly, how long they were in each break mode.
Service & Support
Three easy methods
Compliance & Recording
- Quality Assurance – Agent Scoring
- Notes -Voice Case Management (VCM)
- Call Reports
A Selection of Companies that have chosen our applications